Please read these Terms and Conditions carefully before placing an order with PanelDeals.
These Terms and Conditions, together with our Privacy Policy, Cookie Policy and any other policies expressly referred to on our website, govern the sale and supply of Products by PanelDeals.
By placing an order with us, you confirm that you have read, understood and agreed to these Terms and Conditions.
If you are unsure about any part of these Terms, please contact us before placing your order.
PanelDeals is a trading name of Abis Consulting Limited, a company incorporated in England and Wales under company number 11912324.
Throughout these Terms, "PanelDeals", "we", "us" and "our" refer to Abis Consulting Limited trading as PanelDeals.
In these Terms:
You must be at least 18 years old to place an order through our Website. By placing an Order, you confirm that the information you provide is accurate, complete and current. Nothing in these Terms affects your statutory consumer rights.
We take reasonable care to ensure that Product descriptions, dimensions, photographs, specifications and other information displayed on our Website are accurate. However:
Where a Product becomes unavailable after an Order has been placed, we will contact you as soon as reasonably practicable and, where appropriate, offer a refund or alternative arrangement.
Products may be manufactured in different production batches. Products bearing the same colour or design name may therefore have reasonable variations in:
This may particularly apply to Products of different thicknesses, specifications or manufacturing batches. If colour or pattern matching is important to your project, we strongly recommend ordering a sample before purchasing the full quantity. Samples are intended to provide an indication of the Product's appearance and cannot guarantee that a future production batch will be identical. We recommend purchasing sufficient Products for your entire project in one Order wherever possible. Due to stock turnover and manufacturing changes, we cannot guarantee that Products supplied in a future Order will match Products purchased previously. Where you require additional Products after your original purchase, please contact us before ordering so that we can advise whether matching stock is available.
Some printed PVC wall panels use repeating decorative patterns. The pattern on individual panels may not form a seamless continuation from one panel to another. Marble-effect Products are designed to replicate the appearance of natural stone. Veins and patterns may therefore not align across adjoining panels. This is an inherent characteristic of printed decorative Products and should be considered before installation.
Unless expressly stated otherwise in the relevant Product specification, PVC decorative panels are intended for suitable internal applications and must be protected from inappropriate exposure to the elements. PVC panels should not be exposed to prolonged direct or indirect UV radiation or unsuitable external weather conditions unless the Product has specifically been designed and stated by us to be suitable for that application. Rainwater and environmental exposure may affect decorative surface finishes. Upon delivery, PVC panels should be stored indoors, flat and appropriately supported, away from excessive heat, direct sunlight, moisture and conditions that could cause distortion, surface damage or discolouration. Products should be handled and installed in accordance with the relevant installation guidance.
You are responsible for ensuring that the Products you purchase are suitable for your intended application and installation environment. Before purchasing, you should consider:
If you are unsure whether a Product is suitable for a particular application, please contact us before placing your Order. Where specialist advice is required, you should obtain advice from an appropriately qualified professional.
Our Products are generally building and finishing materials and many Products are designed to be cut before installation. Unless expressly agreed otherwise in writing:
We strongly recommend inspecting all Products before cutting, drilling, bonding, altering or installing them.
You should inspect your Products as soon as reasonably practicable after delivery and before installation. Please check:
If you identify a problem, please contact us before cutting or installing the Product. Once Products have been cut, altered or installed, it may become difficult to establish whether an issue existed before installation. Nothing in this section removes or limits any statutory rights you may have in respect of faulty, damaged, misdescribed or otherwise non-conforming Products.
We strongly recommend that you do not arrange installation contractors or tradespeople until you have received and inspected your Products. Unless required by applicable law, PanelDeals will not be responsible for third-party costs arising from a Product or delivery issue, including:
You remain responsible for checking your Products before installation.
All Products displayed on our Website are subject to availability. We may make reasonable changes to Products where necessary to comply with applicable law, safety requirements, manufacturing requirements or technical requirements. Where a change materially affects an Order already accepted by us, we will contact you where appropriate.
Products displayed on our Website constitute an invitation for you to make an offer to purchase. When you submit an Order, you are making an offer to purchase the selected Products. You are responsible for checking your Order carefully before submitting it, including:
A Contract is formed when we send you an Order Confirmation confirming acceptance of your Order. An automatic order acknowledgement does not necessarily constitute acceptance of your Order. We reserve the right to decline or cancel an Order before acceptance where, for example:
If we decline an Order after payment has been made, we will refund the payment received for the affected Order.
Where we provide a quotation or estimate outside the Website, unless otherwise stated in writing, the quotation will remain valid for 5 days from the date of issue. A quotation does not constitute acceptance of an Order until confirmed by us.
Prices are displayed in pounds sterling (£). Unless otherwise stated:
We take reasonable care to ensure pricing information is accurate. If an obvious pricing error is identified before dispatch, we may contact you to confirm whether you wish to proceed at the correct price. If you do not wish to proceed, you may cancel the affected Order and receive a refund.
Payment must be made using the payment methods made available during checkout. We may take payment when your Order is placed or before dispatch. We may delay dispatch where payment has not been successfully authorised or where reasonable additional verification is required.
We aim to deliver Orders within the delivery timeframe stated on our Website or provided to you at the time of purchase. Unless a specific delivery date has been expressly agreed, delivery dates and timeframes are estimates. Deliveries may occasionally take longer due to circumstances affecting carriers, hauliers, warehouses, manufacturers or other third parties. Where a delay occurs, we will take reasonable steps to keep you informed. Nothing in these Terms affects your statutory rights where delivery is unreasonably delayed or applicable law gives you a right to cancel.
Unless otherwise stated on the Product or checkout page, our standard delivery service is available to Mainland UK. Certain locations may be excluded or subject to additional delivery charges or longer delivery times. This may include:
Where an additional delivery charge applies, we will inform you before dispatch where reasonably practicable.
You are responsible for ensuring that the delivery address and access information supplied to us is accurate. You should consider whether the delivery location is suitable for large or heavy Products. You should inform us in advance of known access restrictions, including:
Unless expressly stated otherwise, deliveries may be made by kerbside or pallet delivery depending on the Product and delivery service. Drivers and delivery partners are not generally required to carry large or heavy Products inside a property.
You should inspect your delivery as soon as reasonably practicable. If there is visible damage to the packaging or Products at delivery, you should notify the carrier and, where possible, request that the damage is recorded. Where practical, photographs should be taken of:
If damage is not immediately visible, you should notify us as soon as reasonably practicable after discovering it. Prompt notification and photographic evidence help us investigate claims with our delivery partners. Nothing in this section removes your statutory rights.
If you arrange for a third-party freight forwarder or carrier to collect Products from us or receive them on your behalf, you should inspect the Products before onward transportation wherever reasonably possible. Once Products have been accepted by a carrier independently appointed by you, we will not be responsible for damage occurring during that carrier's onward transportation, except where responsibility cannot lawfully be excluded.
You are responsible for ensuring that someone is available to receive the delivery where required. A delivery may be considered unsuccessful where, for reasons attributable to you:
Where a delivery fails for reasons attributable to you, we may offer re-delivery. Any applicable re-delivery charge will be communicated to you before re-delivery is arranged and must be paid before the new delivery is scheduled. Where you choose to cancel following a failed delivery, we may deduct reasonable delivery costs actually incurred, where permitted by law. No failed-delivery charge will apply where the failed delivery was caused by our error, the carrier's error or circumstances for which you are not responsible.
We will not be responsible for delays caused by circumstances beyond our reasonable control, including:
We will take reasonable steps to minimise the impact of such circumstances.
If you are a Consumer purchasing Products online, you generally have a statutory right to cancel a distance contract within 14 days of receiving the Products, subject to applicable legal exceptions. This cancellation right is separate from your rights relating to faulty, damaged, misdescribed or non-conforming Products. To exercise the cancellation right, you must notify us clearly within the applicable cancellation period. You do not normally need to provide a reason.
The statutory cancellation right does not apply to certain Products or circumstances specified by law. This may include Products that:
Where applicable, we will inform you if a Product is subject to an exemption. This does not affect your statutory rights where Products are faulty, damaged, misdescribed or otherwise do not conform to the Contract.
Where you exercise a statutory change-of-mind cancellation right, you are responsible for taking reasonable care of the Products. You may handle Products to the extent reasonably necessary to establish their nature, characteristics and functioning. If Products are handled beyond what is reasonably necessary and their value is reduced as a result, we may be entitled to make a deduction from your refund to reflect the reduction in value, where permitted by law. Where Products have been cut, altered or permanently installed beyond what is reasonably necessary to inspect them, the statutory cancellation right may no longer apply where the law permits.
Where you exercise a statutory cancellation right, Products should normally be returned without undue delay and within 14 days after notifying us of cancellation. Unless we are legally required to collect the Products, you will normally be responsible for the direct cost of returning Products where we informed you of this before the Contract was made. Because some Products are large or difficult to return using ordinary postal services, you must contact us before arranging a return so that we can provide appropriate instructions.
Where you validly cancel under the statutory cancellation provisions, we will refund payments received from you as required by law. This normally includes standard delivery charges but does not include additional costs resulting from your choice of a more expensive delivery method. Refunds will normally be made using the original payment method unless otherwise agreed. Where Products are being returned, we may withhold reimbursement until we receive the Products or you provide evidence that they have been returned, whichever occurs earlier, where permitted by law.
If you receive Products that are:
please contact us as soon as reasonably practicable. We may request photographs or other reasonable evidence to help investigate the issue. Photographs may include:
Where appropriate, we may offer:
Your statutory rights are not affected.
We strongly recommend that Products are inspected before cutting, drilling, bonding, altering or installation. If you believe that a Product is faulty after it has been cut or installed, you should contact us immediately. We may need to inspect the Product and circumstances before determining the appropriate remedy. We are not responsible for installation or labour costs unless such costs are recoverable from us under applicable law or expressly agreed in writing.
We are legally required to supply Products that conform to the Contract. For Consumers, Products should:
Nothing in these Terms excludes or limits your statutory rights.
Where a manufacturer provides a warranty or guarantee with a Product, we will pass on the benefit of that warranty where applicable. A manufacturer's warranty is in addition to, and does not replace, your statutory rights. The availability and terms of manufacturer warranties vary between Products.
Where appropriate, PanelDeals may provide general technical or installation guidance. Such guidance is provided for general assistance and does not constitute professional building, structural, electrical, plumbing or other specialist advice. You remain responsible for determining whether a Product and installation method are suitable for your particular property and application.
You agree to:
Where your failure to provide required information or cooperation materially prevents us from fulfilling the Contract, we may delay performance until the issue is resolved.
We are not responsible for contractors, installers or tradespeople independently appointed by you. Any agreement between you and your contractor is separate from your Contract with PanelDeals. You should ensure that your contractor is appropriately qualified and experienced for the work being undertaken.
Risk of loss or damage to Products passes to you when the Products are delivered to you, or to a person nominated by you to receive them, subject to applicable law. Legal ownership of Products remains with us until we have received payment in full for those Products and all sums due under the relevant Contract. If payment remains outstanding, we may take lawful steps to recover amounts owed or recover Products that remain our property.
If you have an issue with an Order, please contact us first so that we have an opportunity to investigate and resolve the matter. Nothing in this section prevents you from exercising any statutory or contractual right available to you. Where a payment dispute or chargeback is made fraudulently or without a legitimate basis, we reserve the right to take appropriate action to recover sums properly due to us.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law. This includes liability for:
Subject to the above and to the maximum extent permitted by law, PanelDeals' total aggregate liability to you arising out of or in connection with any Product, Order, Contract, delivery, delay, defect, damage, loss or other matter relating to the Products shall not exceed the total purchase price actually paid by you for the specific Product or Products giving rise to the claim. This limitation applies to all forms of liability, whether arising in:
and whether the loss is direct or indirect, to the fullest extent permitted by law. Where a claim relates to a particular Product, our maximum aggregate liability in respect of that claim shall not exceed the amount actually paid for that Product. Where a claim relates to multiple Products, our maximum aggregate liability shall not exceed the total amount actually paid for the Products directly giving rise to the claim. Subject to mandatory Consumer rights and to the maximum extent permitted by law, PanelDeals shall not be liable for:
Nothing in this Section limits or removes any statutory remedy available to a Consumer where such limitation would be unlawful.
PanelDeals may use artificial intelligence tools and systems to assist with customer service, website content, Product information, marketing, communications and other business activities. AI-generated information may contain errors, omissions or inaccuracies. Where information generated by AI is provided to you, it is intended as general information unless expressly stated otherwise. You should independently verify important technical, legal, financial, safety or specialist information before relying upon it. Nothing in this section excludes or limits any liability that cannot legally be excluded or limited.
We will not be liable for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control. Where such circumstances occur, we will take reasonable steps to minimise the impact and resume performance as soon as reasonably practicable. Where a delay gives you a legal right to cancel, your statutory rights remain unaffected.
We may communicate with you by:
using the contact details you provide. You are responsible for ensuring that your contact information is accurate. Important contractual notices will be provided in a form permitted by applicable law.
We process personal information in accordance with our Privacy Policy and applicable UK data protection law. Where necessary to fulfil your Order, we may share relevant information with trusted third parties, including:
Information shared will be limited to what is reasonably necessary for the relevant purpose.
If you have a complaint, please contact our customer service team as soon as possible. We will review the circumstances and aim to provide an appropriate response within a reasonable period. Where a complaint concerns damage, shortage, delivery or an incorrect Product, providing photographs, Order details and other relevant information can help us investigate the matter more quickly. Nothing in this section restricts your legal rights.
We may suspend or terminate a Contract where permitted by law if you commit a serious breach of these Terms and fail to remedy that breach within a reasonable period after being asked to do so. Termination does not affect rights or liabilities that arose before termination. Your statutory rights as a Consumer remain unaffected.
We may use third-party suppliers, manufacturers, warehouses, couriers, hauliers and service providers to fulfil our obligations. We remain responsible for our contractual obligations to you to the extent required by law.
We may update these Terms from time to time to reflect changes in:
The version of these Terms applicable to your Contract will generally be the version in force when you place your Order, unless a change is required by law or otherwise agreed with you.
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or modified to the minimum extent necessary. The remaining provisions will continue to apply.
If we do not immediately enforce a right or provision under these Terms, this does not mean that we have waived that right or provision.
These Terms, together with the information provided during the ordering process and any other documents expressly incorporated into the Contract, form the agreement between you and us concerning the relevant Order. Nothing in these Terms limits any rights or remedies that cannot legally be excluded.
These Terms and any Contract between you and us are governed by the laws of England and Wales. If you are a Consumer, you may also have mandatory legal rights relating to the jurisdiction in which you live. Nothing in these Terms is intended to remove or restrict those rights.
If you wish to exercise a statutory right to cancel a distance contract, you may use the following form.
You do not have to use this form; any clear statement communicating your decision to cancel may be sufficient where permitted by law.
I/We hereby give notice that I/We cancel my/our contract for the sale of the following Products: