Delivery Area
PanelDeals delivers to Mainland UK only. We do not deliver to Ireland, Northern Ireland, offshore islands, or other hard-to-reach locations.

Please do not arrange installation or book tradespeople until your full order has arrived and been checked. We are not responsible for any costs caused by delivery delays.

Delivery Times
Deliveries are made Monday to Friday between 8:00 AM and 5:00 PM, excluding UK Bank Holidays.

Order Tracking

Once your order is placed, we will send you tracking information along with the expected delivery date.

If you have any specific delivery requirements, please let us know in advance so we can notify the courier. Please note that not all couriers provide advance calling, so ensure someone is available at the delivery address when your order is due.

Estimated delivery times are as follows:

  • Acoustic Wall Panels and PVC Wall Panels, including accessories: 1 to 3 working days.
  • All other products: 3 to 7 working days.

Next-Day or Specific Day Delivery
If you require next-day delivery or delivery on a specific date, please contact us before placing your order so we can confirm availability and provide a quote.

Please email: service@paneldeals.co.uk

Delivery Charges
Delivery charges are automatically calculated at checkout based on the product, delivery location, and order value.

For acoustic wall panels and PVC panels:

  • Orders up to £250: £25 delivery charge to England and Wales.
  • Orders over £250: free delivery.

Charges for other areas will be shown at checkout.

For all other products, including insulation and plasterboards:

  • Orders up to £400: £50 delivery charge.
  • Orders over £400: free delivery.

Delivery for these products is available in England and Wales only.

Delivery Method
All deliveries are kerbside or doorstep only. Customers should ensure someone is available to receive larger items and help with handling if needed.

Delivery times are estimates only and may occasionally take longer than expected.

Receiving Your Delivery

  • A responsible adult must be present to accept and inspect the goods on arrival.
  • Please check all panels before signing for delivery.
  • If you are unable to inspect the goods immediately, write “Not inspected” on the delivery note.
  • If any items appear damaged:
  • Refuse the delivery and ask the driver to mark the consignment as “Damaged.”
  • Do not sign for the goods as being in good condition if there are visible issues.

Damaged or Missing Items
Please inspect your order as soon as possible and report any damage or shortages within 48 hours of delivery.

  • To make a claim, email service@paneldeals.co.uk with:
  • Your order number.
  • Details of the damage or shortage.
  • Clear photographs.
  • Confirmation that the items remain unused, unopened, and uninstalled.
  • Claims made after 72 hours may not be accepted, especially for site deliveries.

Claims Process
Once we receive your report, we will review the issue and may request further information.

If your claim is approved, we may offer a refund, replacement, or collection of the affected goods before dispatching replacements.

Items that have been installed are not eligible for damage claims.

Please store any damaged goods safely in their original packaging and pack them securely if a return is required.

Click and Collect
Click and collect is available by appointment only from:

The Henderson Building
Bowburn North Industrial Estate
Bowburn
Durham
DH6 5NG

Please check stock before travelling, as acoustic and shower panels are often available ready for collection. Orders must be placed, paid for, and confirmed before collection.

Access Restrictions and Split Deliveries
If your address has restricted access, please tell us before ordering, as delivery may not be possible in some cases.

Large orders may be split into separate deliveries, each with its own tracking information.

Failed Delivery and Redelivery
If a delivery fails and the order is cancelled rather than redelivered, the refund will be issued minus a carriage fee of £25 for the initial failed delivery.

Cancellations
If you wish to cancel an order, please email service@paneldeals.co.uk as soon as possible.

Cancellations may be possible before dispatch. If your order has already been processed or is in transit, cancellation fees may apply.

Returns and Refunds
Returns must be requested within 14 days.

  • Only unopened and resaleable items may be returned, and all returns must be pre-approved.
  • If an item is faulty, please report it within 48 hours with photos so we can help resolve the issue.

The following items are non-returnable:

  • Opened items that are not faulty.
  • Custom products.
  • Perishable goods.

Refunds are processed after inspection and usually take 5 to 7 working days.

Return postage costs are usually the customer’s responsibility unless the return is due to our error.

Contact Us
If you have any questions, please contact us at:

service@paneldeals.co.uk